Lack of competence

Retraining is appropriate when an employee’s performance problem appears to be caused by a lack of of knowledge or skill about how to perform the job.

Use the following guidelines when retraining an employee:

• Explain the task.
• Demonstrate the task, beginning with simple steps and moving to the more complex.
• Monitor and evaluate the employee’s performance.
• Give positive reinforcement – Avoid criticism or reprimand.
  
  

In some situations, retraining will involve a more in-depth approach and may include attending a refresher course or participating in an on-going study programme.

Continued poor performance should result in Disciplinary Action. 

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